Customer Service

METZLER SHOES 111 S Main St. Nappanee, IN 46550

Hours Monday - Saturday: 10:00 a.m. -5:00 p.m. Eastern Standard time (Closed Sundays)

Phone: (800) 921-7100 or (574) 773-7100
Fax: (574) 773 2801

E-mail weborders@metzlershoes.com for questions about your web order.
E-mail info@metzlershoes.com for questions about all other inquiries.

 

RETURN POLICY metzlershoes.com

We will issue a full refund for most items returned within 30 days in new condition. No refunds will be processed for items greater than 30 days.

While we can replace damaged or defective merchandise, we can't exchange items.  Please return the unwanted item for a refund and place a new order for the item you want. When we receive your return, we'll issue a refund.

We're unable to honor previous sale prices or promotions when you place your new order.

RETURN INFORMATION

To return an item purchased on metzlershoes.com or at our store:

All your items purchased on metzlershoes.com can be returned directly to Metzler Shoes or by mail.

The original printed receipt or gift receipt included with your shipment must accompany each item returned. No refunds will be issued for any items returned without a receipt. If you choose to return your item to the store, shipping and handling cannot be refunded. Items eligible for returns must be new, unused, and contain all original product packaging and accessories.  If you do not have an account with us, you will need to establish one. Please click here to open a new account.

Merchandise deemed to be defective will be replaced with the same or equivalent at the time of return. Defective merchandise is deemed so at our sole discretion. All claims of defective merchandise must be made within 14 days of the original sale. We are unable to process any claims beyond 14 days.

PACKING & SENDING A RETURN

You can mail your return to us in just a few simple steps.

1. Pack the items along with the packing slip securely in a box. You can use the box the items arrived in or another box, if you prefer.
2. Include a note how you received the item, the reason for the return and the quantity.
3. Affix a shipping label to the outside of the box and ship.

If the return is a result of our error, you will be refunded return shipping charges.

REFUND INFORMATION

Refunds for items purchased at Metzler Shoes and metzlershoes.com vary slightly, depending upon where you return your item (either to a store or by mail).

All refunds for purchased items in the store or on-line will be issued in the same form of payment originally used, including credit cards. Refunds by mail are issued within seven to 14 days of receiving your returned item. We will notify you via e-mail as soon as your refund is processed.

• Credit Card Refunds: If you purchased with a credit card, your refund will be credited back to the original credit card.

Important Information About Refunds:

• Unless the return is a result of our error, the cost of returning the product is at the purchaser’s expense.
• Shipping and handling will not be refunded unless the return is a result of our error.

MY ACCOUNT

You may manage any information related to your account such as:

Registration
Order History
Forgotten Password
Track My Order

By clicking here

FAQ’S

Can I special order items you might not have in stock?
Absolutely! Any item available from our vendors can be special ordered and can be shipped right to your doorstep, worldwide.

Do you carry merchandise that is made U.S.A.?
We carry many brands still made in the U.S.A. Specifically, our most popular, comfort shoe, is manufactured in San Antonio, Texas. Even some of the recently popularized Crocs™ are made in the U.S.A.

Do you sell hard to find shoe sizes?
Yes. We carry shoes as small as size 6 and up to size 18; and, in widths as narrow as AA and as wide as EEEEE.